Technology Support Specialist

We are looking for a full-time, in-office Technology Support Specialist to assist the Technology Director with supporting our modern on prem and cloud tech stack. A successful individual in this position will be very detail oriented, driven to keep learning, engaged and willing to help employees and clients. We are a fast paced firm with a high level of technology needs.

Responsibilities and Duties

  • Provide support to employees on desktop, laptop, mobile device, telephone, networking and software questions.
  • Utilizes knowledge documents, established guidelines, and personal troubleshooting skills to resolve issues.
  • Performs troubleshooting procedures with both technical and non-technical users.
  • Manage IT/software vendors and services to resolve issues and maintain support levels.
  • Perform routine IT administration tasks such adding/removing employees, maintaining procedural documentation, configuring computers, managing software licenses, etc.
  • Maintain disaster recovery and back up procedures as well as information security and control structures.
  • Manage, monitor and maintain all network, phone, security, and cloud services.
  • Maintain network equipment, firewalls, WiFi systems, and VoIP telephone systems.

Qualifications and Skills

  • Knowledge of computer hardware and software with strong troubleshooting skills.
  • Knowledge in computer operating systems, network connectivity, and end user software packages is essential.
  • Experience with Microsoft 365 Suite is essential.
  • Organized, self-motivated, and possesses a strong desire to help people.
  • Ability to understand what is being communicated in order to find the best solution to each issue.
  • Ability to establish and rearrange priorities to meet deadlines as assigned.
  • Website hosting and WordPress experience a plus.

Experience

  • 1-2 years computer hardware and software experience

Education

  • Associate or Bachelor’s degree in IT-related field preferred by not required

Remuneration

  • Full-time position
  • Salary: $30,000 – 40,000 depending on experience

Other Benefits Available

  • 401K with 4% matching dollar for dollar
  • Health, vision and dental insurance
  • Short term disability
  • Paid vacation
  • Health and wellness incentive or fitness reimbursement
  • Flexible schedules and extra paid time off
  • Continued education and professional development

To apply

Send qualified resumes to storen@storenfinancial.com

Storen Financial is an established independent investment and accounting firm in the Indianapolis area, headquartered in Zionsville, serving clients in 43 states. A local institution for over 50 years with a focus on team, family, and community involvement, we pride ourselves on forward thinking innovations and dedicated customer service. Click here to learn more.

Click here to learn more about our team.
Click here to see more careers.